Service and Spare Parts

We have our own service workshop and spare parts stock. We stand behind the machines we sell, from installation to maintenance. For a spare part request, just send us the machine model and, if possible, a photo of the part.

Send a photo on WhatsAppSpare parts line: +90 543 244 73 08

What we need for a spare part request

1. Machine brand and model code: Shown on the product label or in the user manual.
2. Photo of the part: If it can be removed, photos from two angles speed things up.
3. Symptom: When it started and during which operation.
4. Invoice or serial number: If available, it lets us check warranty coverage.

We tell you the same day whether the part is in stock and how long delivery will take.

What we do

• Installation and commissioning: Positioning the machine, setting it up and training the operator to start using it.
• Maintenance and repair: Repairs in our own workshop; on-site support from our service team when needed.
• Spare parts: We keep spare parts in stock for the machines we sell and source parts not in stock from the manufacturer.

Reporting a fault

If your machine has a fault, send the report using the ready-made template. When the template opens, fill in your company, machine model, serial number and the symptom; our service team will call you and assess the fault with you.

Report a fault by emailReport a fault on WhatsApp

A short video or photo of the fault speeds up diagnosis; you can send it via WhatsApp.

Our service branch

İMÇ 5. Blok No:5413, Unkapanı / Istanbul
Spare parts line: +90 543 244 73 08
Email: info@degirmen.com.tr